Shipping and fulfillment
Bring pickable inventory, orders in progress, shipments, and tracking into Unison. Use AI to understand warehouse status in context, while keeping stock decisions with the brand or 3PL operator responsible.
ShipHero supports warehouse operations for brands and 3PLs, including picks, packs, and the inventory those activities draw from. Unison connects available warehouse context with channel activity so teams can understand what is pickable, allocated, and shipped.
Connect available on-hand stock, orders being picked, and tracking once a shipment is closed. Distinguish pickable inventory from damaged, held, or not-yet-put-away stock.
Warehouse on-hand comes in as the pickable count. That is the number channels may sell. A location that is damaged, held, or not yet put away is not that number.
Orders being picked sit on the product beside the channel that sold them. The week's work in the warehouse is visible as allocated stock, not as a surprise when the carton never leaves.
When the carton closes, the shipment is a fact. Tracking goes back to the order's channel so the marketplace that took the order can see it left.
Tracking belongs with the order, connecting the warehouse shipment with the channel update so teams can follow fulfillment without matching information across separate tools.
When supported and in scope, approved tracking can return to the order’s channel. A stock adjustment waits on a confirmed count and approval from the authorized operator. Portal-only inventory and location work stays with a person.
Tracking can go back to the channel once the carton is closed and you approve the write. A stock adjustment waits on a confirmed count. Cycle counts and floor corrections are not guessed from a channel sale.
Use the API or MCP permissions available for ShipHero inventory, orders, and shipments. The connection is limited to granted objects and actions, with proposed writes held for a person when required.
If an inventory adjustment, location move, or exception is only available in the ShipHero portal, it stays with the authorized warehouse operator. Available pickable counts can still inform channel workflows.
The same system can be yours or a partner's. Automations do not assume who may adjust inventory. The call names that person, and writes follow that name.
Ask AI what inventory is available versus allocated, which cartons have closed, and where tracking is available. Review proposed channel updates against a confirmed count, with floor adjustments left to the person authorized to make them.
We’ll confirm whether the brand or a 3PL operates ShipHero, which data is available, who can confirm inventory, and where shipment updates should go.
ShipHero runs for both. We ask which it is, because the person who can confirm a count is different in each case, and the write has to wait on that person.
A stock write waits on a confirmed count. We ask who is allowed to adjust inventory in ShipHero, and we keep portal-only corrections with that person.
We’ll confirm which API or MCP permissions are available for orders, pickable stock, and shipments. Portal-only work remains with the authorized person while other connected warehouse workflows can continue.
Tracking goes back to the order's channel. We ask which storefronts and marketplaces ShipHero already ships for, so the close in the warehouse and the update on the channel stay one event.
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